21/10/2025 11:48

21/10/2025 11:48

Investigating - We are investigating issues with degraded performance on calls and dashboards for customers under one zone. Our engineers are working on this with urgent priority.

21/10/2025 12:00

Update - Affected customers may also see issues with our softphone applications. We continue to investigate the issue with priority.

21/10/2025 12:18

Update - Service is restored to dashboard access for the majority of cases, and we continue to work on the degraded performance with calls with urgency.

21/10/2025 12:40

Identified - Our team have identified the issue and working to mitigate the issue, and are seeing signs of recovery. Will provide another update within 20 minutes.

21/10/2025 12:58

Update - Recovery efforts are still ongoing. Will provide another update within the next 20 minutes.

21/10/2025 13:15

Update - Efforts to restore services for affected customers are still ongoing, and we're still seeing disruption across dashboards, apps, handsets and calls. Next update in next 20 minutes.

21/10/2025 13:25

Update - Our team are limiting traffic to different areas of the platform while we work to mitigate the issue, and various elements may temporarily go offline during this process. Next update in 30 minutes.

21/10/2025 13:55

Update - Recovery efforts are ongoing and various services are being intentionally limited while we work to resolve. We apologise for the ongoing inconvenience.

21/10/2025 14:30

Update - Our Team have identified the root cause and are working to restore service ASAP. Next update in 20 minutes.

21/10/2025 15:10

Update - We are seeing some services returning to normal, including dashboard access and calls. We are incrementally restoring other services such as chat and soft phone applications, and we expect all services to resume normal operation within the next 20 minutes.

21/10/2025 17:10

The majority of services are now operating as normal. Desktop phones are fully functional, and many users are seeing improved performance on the softphone app.

However, we’re aware that some clients using the mobile softphone app may still experience intermittent connectivity issues. Our carrier is continuing to work on resolving the remaining issues, and we will share further updates as soon as full service has been confirmed.

21/10/2025 18:30

Services are now fully operational, the carrier will continue to monitor this incident for a prolonged period before marking it as resolved.